Baggage reconciliation
consultancy

Avion offers B2B consultancy services for baggage reconciliation and lost & found property management.

Assistance in baggage reconciliation and management services: Avion support.

Our AQ Business Unit, present in the airport industry since 2012, provides to airlines and tourist facilities its expertise in consultancy dedicated to baggage reconciliation and lost & found property management.

Airlines that outsource Customer Service for lost & found property management, and Italian accommodation facilities that want to increase the quality of their guests’ stays, can choose from various support services provided Avion‘s WorldTracer® certified staff.

Our services

Back Office Support for Lost & Found (Secondary Tracing)
Search for lost luggage from 5th to 45th day after opening the file on the WorldTracer® system
Customer Relations Service Support
Customer Relations Service and Management of compensation claims
Control of Reason for Loss (RL) and Fault Stations (FS)
Customer Service Loyalty Programme
MSF and MSL records
Fraud Prevention and Management
Reporting of fraud attempts to the authorities

The Avion AQ team provides baggage reconciliation consultancy.