Recognition of the reliability of our airport activities has allowed Avion to launch the service dedicated to reconciling hold baggage with passengers arriving in Italy, in cooperation with the best international airline companies.

Since 2012, we have been operating directly at major Italian airports with our AQ Dept., the Avion’s division capable of responding efficiently and flexibly to both ordinary and urgent baggage reclaim needs. The service represents a convenient B2C and B2B solution not only for trade fairs, events, conferences, but also for hotels and tourist accommodation facilities that want to improve the experience of their guests’ stay in Italy.

We have our own light means of transport, making up to 4 daily pick-ups at 18 Italian airports. Our multilingual staff carry out this service in collaboration with 40+ Airlines.

The reliability achieved through the baggage reconciliation service at airports allowed us to expand the service to maritime transport as well, supporting cruise lines that offer their customers a “door-to-cabin” service.

We have also recently guaranteed the baggage reconciliation service to private travellers wanting to dedicate themselves to organizing their cruise without the weight (and the thought) of the luggage.

Our team dedicated to airport processes also provides consultancy for airlines and baggage and lost & found property offices with certified airport systems (WorldTracer®).

We care about the different needs of companies and so we develop tailored solutions for baggage reconciliation and Lost & Found service: managing LZ and auctioning activities of unclaimed luggage, with related communications and customs documentation.