Baggage Reconciliation
and Lost & Found

Avion also extends its presence at Italian airports by offering baggage reconciliation service in partnership with major international airlines.

Baggage Reconciliation service: Avion in the main Italian airports.

Recognition of the reliability of our airport activities has allowed Avion to launch the service dedicated to reconciling hold baggage with passengers arriving in Italy, in cooperation with the best international airline companies.

Since 2012, we have been operating directly at major Italian airports with our AQ Dept., the Avion’s division capable of responding efficiently and flexibly to both ordinary and urgent baggage reclaim needs. The service represents a convenient B2C and B2B solution not only for trade fairs, events, conferences, but also for hotels and tourist accommodation facilities that want to improve the experience of their guests’ stay in Italy.

We have our own light means of transport, making up to 4 daily pick-ups at 18 Italian airports. Our multilingual staff carry out this service in collaboration with 40+ Airlines, including Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, British Airways, Iberia, Etihad, Turkish Airlines, Singapore Airlines, Air France, KLM, Wizz Air, Air China, Air India and Air Dolomiti.

The appreciation met for the professionalism of the baggage reconciliation service has led to the extension of the service to maritime transport, supporting cruise lines that offer their customers a “door-to-cabin” service.

We have also recently guaranteed the baggage reconciliation service to private and independent travellers wanting to dedicate themselves to organizing their cruise without the weight (and the thought) of their baggage.

Our team dedicated to airport processes also provides consultancy for airlines and baggage and lost & found property offices with certified airport systems (WorldTracer®).

Our services

Avion’s specialized team manages the baggage reconciliation service, carrying out the following activities:

    Full day operation, including holidays.

Customer service can be reached 7 days a week by phone: +39 348.6233350  (from 9 a.m. to 12.30 p.m. / from 2:30 p.m. to 6:30 p.m.), or by email:  The AQ team will process your requests as soon as possible.

    Delivery of airline correspondence and documentation to and from airports
    Delivery of aircraft spare parts and items for use by airlines that require dedicated transport to and from airports
    Inventory and small logistics of preparatory materials for the management of passengers arriving in Italy (tags, boarding passes, ticket offices)

Personalized solutions

We know the different companies needs, that’s why we develop tailor-made Baggage Repatriation and Lost & Found solutions:


Management of major disruptions in relation to baggage reconciliation


Management of LZ activities, and auctioning of unclaimed baggage with relevant communications and customs documentation

Customer Service

Operational staff 7 days a week  can be reached by phone: +39 348.6233350 (from 9 a.m. to 12.30 p.m. /from 2:30 p.m. to 6:30 p.m) and by email:

Contact us for your needs about Baggage Claim and Lost & Found 

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