Baggage Reconciliation
and Lost & Found

Avion has expanded its airline related activities and offers an airport assistance baggage reconciliation service for passengers arriving in Italy.

Baggage reconciliation service: Avion at major Italian airports.

Recognition of the reliability of our airport activities has allowed Avion to launch, in synergy with airline companies, a service dedicated to reconciling hold baggage with passengers arriving on national soil.

Since 2012, we have been operating directly at major Italian airports with our AQ Business Unit, an agile division capable of responding efficiently and flexibly to both ordinary and urgent baggage reclaim needs. The service represents a convenient B2C and B2B solution not only for trade fairs, events, conferences, but also for hotels and tourist accommodation facilities that want to improve the experience of their guests’ stay in Italy.

We have our own light means of transport, capable of making up to 4 daily pick-ups at 18 Italian airports. Our multilingual staff carry out this service in direct collaboration with 35 airlines, including Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, British Airways, Iberia, Etihad, Turkish Airlines, Singapore Airlines, Air France, KLM, Wizz Air, Air China, Air India and Air Dolomiti.

The appreciation met for the professionalism of the baggage reconciliation service has led to the extension of the service to maritime transport, supporting cruise lines that offer their customers a “door-to-cabin” service.

We have also recently guaranteed the baggage reconciliation service to private and independent travellers wanting to dedicate themselves to organizing their cruise without the weight (and the thought) of their baggage.

Our team dedicated to airport processes also provides consultancy for airlines and baggage and lost & found property offices with certified airport systems (WorldTracer®).

Our services

Avion’s specialized team manages the baggage reconciliation service, carrying out the following activities:

  • BAGGAGE RECONCILIATION 7 DAYS A WEEK
    Full day operation, including holidays
  • MANAGEMENT OF COMPANY MAIL (CO-MAIL)
    Delivery of airline correspondence and documentation to and from airports
  • MANAGEMENT OF COMPANY MATERIALS (CO-MAT)
    Delivery of aircraft spare parts and items for use by airlines that require dedicated transport to and from airports
  • STORAGE AND REFILLS FOR CHECK-IN AND TICKET COUNTERS
    Inventory and small logistics of preparatory materials for the management of passengers arriving in Italy (tags, boarding passes, ticket offices)

Personalized solutions

We understand the different needs of companies and, for this reason, we develop tailor-made baggage reconciliation and lost & found solutions:

RESOURCES

Management of major disruptions in relation to baggage reconciliation

PROCESSES

Management of LZ activities, and auctioning of unclaimed baggage with relevant communications and customs documentation

Lost & Found Customer Service

Operational staff 7 days a week, from 8 am to 7 pm

Contact us to discuss your needs baggage claim and lost & found needs with our qualified personnel.

Contact us