Avion offers tailored mishandled baggage solutions at Italian airports, supporting airlines in operational efficiency and passenger satisfaction.

Trusted for the reliability of its airport operations, Avion delivers a dedicated passenger baggage reconciliation service for arrivals in Italy, supporting international airlines through established partnerships with over 40 airline companies.

Since 2012, our AQ department has been operating at major Italian airports, ensuring efficient mishandled baggage delivery and full operational support, from routine handling to time-critical and urgent requests.

The service is designed to seamlessly integrate with airline processes, while also offering added value for B2B travel, events, and premium hospitality partners.

With our own fleet of light transport vehicles, Avion guarantees up to four daily pick-ups across 18 Italian airports, ensuring speed, traceability, and continuity of service.

The proven quality of our passenger baggage reconciliation service has enabled Avion to expand its operations to the maritime sector, supporting cruise lines that offer “door to cabin” services and require the same level of operational reliability.

A dedicated team specialized in airport procedures provides consultancy and operational support to airlines, baggage services, and Lost & Found offices, leveraging certified airport systems such as WorldTracer®.

Understanding the operational and regulatory needs of airlines, Avion develops tailored solutions for baggage reconciliation and Lost & Found services, including LZ management and the auction of unclaimed baggage, with full handling of communications.