Nutrifaster Australia: a long-standing partnership

Nutrifaster Australia has been providing professional juicers, bar equipment and professional refrigeration solutions to businesses throughout Australiasia for more than three decades. They first came to prominence by introducing Australia to the Ruby 2000 commercial juice extractor. Their range now includes Zumex, Ruby Mfg, Cofrimell, Blendtec, Cibin cooling solutions, and Desmon cool rooms.

Their vision is to be recognised as the preferred provider of quality professional refrigeration, commercial juicing equipment and support to the food and catering industry and related service providers.

Pairing up with Avion Australia was a natural fit for Nutrifaster, who are committed to going the extra mile to ensure customer satisfaction. Avion has been Nutrifaster’s freight forwarding partner of choice for more than 15 years for importing juicing/bar equipment and commercial refrigeration systems.

Working with an experienced freight forwarder with internationally recognised authority means Nutrifaster has access to a reliable and cost-effective logistics solution that ensures shipments are delivered on time and in good condition. Avion’s knowledge about customs regulations, documentation requirements and transportation methods ensures that Nutrifaster’s shipment reaches its destination on time and without any issues.

“Besides Avion’s professionalism, their interpersonal rapport with their client (us) makes them stand apart.”

When Nutrifaster export to New Zealand and the Pacific Islands, they trust Avion to safely and efficiently ship goods.

Renato, Operations Manager at Nutrifaster Australia, says he feels confident in Avion’s ability to provide a reliable service, day after day.

“It is imperative that our goods arrive in immaculate condition and on time, as our products are high value equipment and replacements can take months to arrive,” he says.

Having a freight forwarding company that provided transparent tracking and updated advice allowed the company to keep their clients informed in a timely way. “Promptness and accuracy in the information shared is paramount as time critical updates are routinely required,” he adds.

Renato says Avion plays a critical role in Nutrifaster’s operations and has been vital to the success of their operations. “Besides Avion’s professionalism, their interpersonal rapport with their client (us) makes them stand apart.”

Avion Australia’s account manager Alessio Longhi has been looking after Nutrifaster’s account for more than ten years. He believes personalised service and proactively preventing issues are the two pillars of excellent working relationships.

“We have a very good understanding of each other and due to the relationship between us Nutrifaster have become a friend to look after rather than just a client,” he says.

Alessio’s thorough understanding of how Nutrifaster operates and their key concerns, such as being kept updated on deliveries, allows Avion to provide superior service.

“The client also needs to keep their clients updated at all times, so data integrity from our end and communication is essential,” he says.

He says Avion always tries to find solutions for clients, regardless of how unusual the problem may be.

Avion Australia has expertise across all areas of logistics and freight forwarding and works with organisations across a wide range of industries. Avion’s reliability and superior customer service helps their clients build successful businesses in import and export. Request a quote to see how Avion can help your business.