1 What is “personal information”?
2 What information do we collect?
Services – The kind of personal information that we collect from you when providing services will depend on the services we provide. Examples of personal information which we may collect from you include, but are not limited to, your name, postal address, delivery and collection addresses, fax, phone number, ABN and e-mail address. This personal information may also include details of the services which you have purchased from us, such as the date that you purchased the service and the nature of the goods to be delivered. If you provide financial information to us, or establish a credit account with us to pay the fees we charge, we collect some additional necessary information, such as a billing address, a credit card number and credit card expiration date, financial institution account details and tracking information from cheques or money orders. We may also request documents such as a driver’s licence or passport, if it is necessary to verify your identity.
Website – The kind of personal information that we collect from you via our website will depend on how you use the website. The personal information which we collect and hold about you may include your email address, website username and password, your address and your date of birth.
3 How we collect your personal information
In performing the services we will request the information we need either by email, by telephone or by you completing a form. We may also obtain personal information from documents that you provide to us.
If you establish a credit account with us, we may also obtain personal information from third party credit reporting organisations.
Web page / Web site
4 Purpose of collection
The purpose of collecting personal information is to provide freight forwarding, logistics and customs clearance services you have requested. The information requested is needed to:
We will also use your personal information when assessing any request to establish a credit account, including providing the information to credit reporting agencies or fraud checking agencies.
We may also need to provide your personal information to:
5 Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
6 Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7 Overseas transfer
Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.
9 How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us as set below:
Avion Australia Privacy Officer
Email – email@example.com
PO BOX 247
New South Wales 2024