Avion lights the way in superior freight forwarding solutions

Strategic business partners who collaborate and communicate successfully, appreciate key concerns and issues and can solve problems is crucial. This is especially important for organisations who put their trust in freight forwarding companies to ship expensive, bespoke items across the world.

Lucian Architectural Lighting is a specialist lighting distributor working within the Australian architecture and design industry. They import technical architectural lighting exclusively from around the globe specialising in hospitality, commercial, industrial, high end residential and other technical markets. 

They have partnered with Avion Australia for three years after the freight forwarding organisation came highly recommended to them. Lucian director, Michael Posavac, says Avion always acts decisively to minimise the sometimes unavoidable delays in freight forwarding.

“Avion fix problems and they push things where they can. They help when things go wrong and do their best to achieve the best outcomes possible. Things are sometimes out of their control, but they do what they can.

“Their service is good. They act quickly and provide the best options. They’re competitive price-wise – we don’t even look anywhere else as they are so good.”

Posavac says having items arrive on time is essential for business operations – notably ensuring projects stick to allocated timelines.

“Our projects are relying on them. The project, the designers, the client – it’s part of project completion. Builders have enough things to worry about – lights being delayed is not something they want to add to the list.”

Posavac says their fragile, premium lighting pieces were always handled with care throughout the entire journey from warehouse to client.

For Posavac, Avion Australia has been an ideal freight partner for Lucian for the following reasons:

• Effective collaboration: Avion Australia understands how Lucian operates, making it easier to work together and collaborate more effectively. Their clear communication leads to successful outcomes.
• Better problem-solving: Because Avion Australia has a deep understanding of Lucian’s processes and challenges, they can work together to identify and solve problems more efficiently. This means Avion can act decisively when problems arise.
• Streamlined processes: Avion Australia’s understanding of Lucian’s business means they can optimise freight methods to make them more efficient. This is important when Lucian is working to fixed deadlines and relies on shipments arriving as planned.
• Increased customer satisfaction: Having items arrive on time and in immaculate condition creates increased customer satisfaction for Lucian which helps them maintain a strong brand reputation.
• Improved market positioning: According to Posavac Avion Australia’s timely and professional service allows Lucian to remain the first choice for technical architectural lighting.

“Avion are good at what they do and they have a wide reach. They don’t overcomplicate it. We are very happy with them.”

Hearing praise for his team and the customer service they provide is music to the ears of Avion Australia’s marketing director Marco Viglietta.

“We are proud of the way we work hard to provide customer satisfaction to our clients,” he says. “Knowing that clients trust us to move their products safely and on time makes us want to go the extra mile.” 

To find out how Avion Australia can partner with you to streamline your international freight forwarding needs contact us or request a quote.